KEEP CUSTOMERS

COMING BACK

When was the last time someone
raved about your GREAT SERVICE?

With each customer interaction, you have the chance to either build loyalty or lose a customer. While most companies recognize the critical value of customer service to their success, it’s still unusual when we receive truly great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver exceptional service that will create return customers, both internal and external, and provide a competitive edge for your organization.

It is 6-7 times more costly to attract a new customer than it is to retain an existing customer.*

89% of consumers began doing business with a competitor following a poor customer experience.**

THE VALUE OF GREAT SERVICE

If you don’t have customers, you don’t have a business. Companies that deliver excellent customer service know that their employees—and the relationships they build with their customers—are their most important assets. By building a company culture oriented on service, they empower their employees to take ownership in resolving customer issues. This service mentality drives improvements and reduces costs, resulting in increased customer loyalty and ultimately sales.

Excellent customer service skills increase customer loyalty | Ken Blanchard” width=

Cultivate LOYALTY

Satisfied customers are more likely to be a source of repeat business and recommend your company to their colleagues, friends, and family.

Reduce costs with improved customer care skills | Ken Blanchard” width=

REDUCE COST OF SALES

Companies that understand the needs and motivations of their customers can realize substantial savings when it comes to acquiring and retaining those customers.

Excellent customer service creates raving fans | Ken Blanchard” width=

Generate RAVING FANS

Satisfied customers become your biggest fans and generate word-of-mouth advertising for your business, especially powerful with today’s viral social media capabilities.

Excellent customer service feedback for innovation | Ken Blanchard” width=

Welcome FEEDBACK & INNOVATION

Customers are more than willing to provide feedback to help identify areas of improvement and suggest new ideas to best meet their needs.

DELIVER LEGENDARY SERVICE

We know that delivering great customer service is important to the success of your business, yet creating a service-minded culture can be a challenge. Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a competitive edge for your organization.

With the Legendary Service program, your organization gets:

  • Alignment on a service-focused vision, values and behaviors
  • Segmentation of customers based on needs and wants
  • Empowered employees who build great customer relationships
  • Increased customer loyalty which drives increased revenue
The Legendary Service Model Customer Service Training Programs | Ken Blanchard

ready TO get started?

The Legendary Service will teach your managers and service providers, who interact with internal and/or external customers, how to deliver legendary service that will keep your customers coming back.

*2011 Customer Experience Impact Report, Oracle
**White House Office of Consumer Affairs